Technology and Tools
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To start using Zoom
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Try to find a quieter place with fewer distractions. Do what you can to ensure you have good internet or cell signal. (If your bandwidth is low, trying turning off your video.)
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Download the Zoom software at https://zoom.us/download.
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Go to https://zoom.us/test and check your internet connection, audio, and video. (If the audio isn’t working, make sure your computer volume is turned up and your microphone is on.)
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Go to your course’s Canvas site. (For a quick refresher on Canvas, see this video overview.)
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Click on the Zoom link in the left navigation of your course.
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Close tabs and applications you won’t need, particularly those with notifications.
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Turn your camera on (if needed).
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Mute your mic (bottom left corner).
Other Zoom notes
- Zoom has several tools that your instructor might use. These include the ability to Raise Hand, Chat, and Breakout Rooms. Get familiar with them.
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If Zoom freezes on you, give it a couple of seconds to reconnect.
- Reach out by Chat to see if it’s a temporary glitch.
- If you don’t hear or see anything, exit the meeting and try to re-connect.
- If it's slow or choppy, try turning off your camera (click "Start Video" in the bottom left corner until it's crossed out).
- If you're still having trouble, join by phone.
- See Get Help for further assistance.
- Troubleshooting: Zoom [PDF]
- Troubleshooting: Network [PDF]
- Managing Meeting Participants [PDF]
Watch video tutorials
These videos will help you get ready for online learning in Zoom and Canvas.
Other IT resources
Review your remote computer configuration.